Customer Service

You can track your order using our "Order Tracking" section at the top of our website.

If you need more precise informations, you can track your package by using your order number at https://track24.net/

If you have any additional questions, feel free to contact us at info@chalazias.com

Your package will arrive in 2-4 weeks. Internationally. 98% of the time it is delivered within 21 days.

If you have any additional questions, feel free to contact us at info@chalazias.com

We use PayPal and Stripe as secure payment platforms.

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We accept all major credit cards (VISA, Mastercard, AMEX) and payments on PayPal. However, we do not accept checks, money orders or bank transfers.

For any information request, contact our support team. If you would like more information about returns please refer to our Refund Policy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Of course! You can submit a refund request by e-mailing our support.

Yes!  We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.

We’re trying to. Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays are happening internationally.

We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.